Refund and Transfer Policy

Effective: September 18, 2026.
Operator: AMZ United LLC d/b/a Sellers United, 5900 Balcones Drive #8462, Austin, TX 78731.

What this Policy covers. Section 1 covers session recordings and other digital purchases, which are what Sellers United sells today. Sections 2 through 10 cover tickets to the Sellers United 2026 conference, which was canceled.

Sellers United 2026 was canceled. The conference had been scheduled for August 4 to 5, 2026 at Hard Rock Hotel and Casino, Atlantic City, NJ (the "Event"). All sponsors and attendees were refunded in full, automatically and with no action required on their part. Those refunds superseded the no-refund, credit-option, and non-refundable terms in Sections 2 through 10, which are retained because they continue to govern any question about the canceled Event. Sponsorship, exhibitor, vendor, and speaker arrangements are otherwise governed by their signed agreements and the rules in Section 6 below.

1. Session recordings and other digital purchases

What you are buying. A session recordings purchase gives you a personal, non-exclusive, non-transferable license to watch the recorded sessions for the year you purchased. If you purchase on behalf of a company, the license also covers that company's employees. It is a license to view, not a sale of the recordings themselves, and it transfers no ownership or copyright. Section 6 of the Terms of Service sets out the full license and its limits.

Delivery. We deliver access by private link, sent to the email address on your order within ten (10) business days of purchase. Each year of recordings is protected by a password, which we provide with that link. If you have not received your link after ten (10) business days, contact us using the contact form and we will either deliver your access or refund you in full.

How long access lasts. We will keep the recordings you purchased available for at least twelve (12) months from the date of purchase. If we later discontinue access, we will give at least thirty (30) days of advance notice to the email address on your order, so you have time to watch anything outstanding.

Digital sales are final. Because the recordings are delivered digitally and can be viewed as soon as you have access, purchases are final and we do not offer refunds once your access link has been delivered. The exceptions are the delivery failure described above and any right you have under applicable law that cannot be waived by agreement.

Your password is personal to you. Each year of recordings has one password and it is issued to you alone. Do not share it outside the people your license covers, and do not post it publicly. Sharing a password, or copying, downloading for redistribution, re-uploading, or publicly posting any recording, is a material breach of these terms. We may revoke access without refund if that happens, and we may change a password at any time to protect the recordings.

2. All ticket sales are final

All ticket purchases are final. Because of the venue, catering, staffing, and production commitments we make far in advance, we do not offer refunds for any reason. If you are unable to attend, you may transfer your ticket to another person at no charge under Section 3 below.

3. Transfers and name changes

You may transfer your ticket to another person at no charge if you submit the transfer request through the contact form at least seven (7) days before the Event, with the original attendee name and order ID, the new attendee's full name and email, and the new attendee's acknowledgment of the Attendee Terms. After that deadline, transfers are at our sole discretion and may not be possible due to badge production. Resale outside this transfer process is prohibited and may void the ticket.

4. Event cancellation, postponement, or relocation by us

If we cancel the Event for any reason other than force majeure, we will offer a full refund or a credit toward a future Sellers United event, at your choice. If we postpone or relocate the Event, your ticket carries over to the rescheduled or relocated Event; you may instead request a refund of the ticket price within thirty (30) days of our published notice. We are not responsible for your travel, lodging, or other incidental expenses.

5. Force majeure

If the Event is postponed, relocated, or canceled due to causes beyond our reasonable control (natural disaster, public health emergency, government order, terrorism, war, venue failure, labor action, utility failure, or similar), we will use reasonable efforts to reschedule the Event within twelve (12) months. Your ticket carries over to the rescheduled Event. We are not liable for any travel, lodging, or other incidental expenses incurred in connection with the original Event date.

6. Sponsorship, exhibitor, vendor, speaker

Sponsor, exhibitor, vendor, and speaker arrangements are non-refundable under the signed agreements. Sponsor or exhibitor cancellations within three (3) months of the Event remain owed in full as liquidated damages. Speakers who withdraw after July 20, 2026 are not entitled to refund, credit, or replacement appearance. See the Sponsor and Exhibitor Agreement and the Speaker Agreement for full terms.

7. Affiliate codes and discounts

Affiliate codes and other promotional discounts apply at the time of purchase and cannot be applied retroactively to completed orders. Use of a code does not change the no-refund policy above.

8. Chargebacks

Tickets and session recording purchases are non-refundable. If you have a question or concern about your order, please contact us first using the form below. If you dispute a charge with your card issuer instead of contacting us, we may suppress your account from further Sellers United services and may report the chargeback to Eventbrite.

9. Changes

We may update this Policy from time to time. The Effective date above reflects the most recent change. This Policy, including the no-refund terms in Sections 1 and 2, applies to session recording purchases and to all tickets for the Event.

10. Contact

For refund and transfer requests, use the contact form and select Refunds from the topic drop-down. Postal mail: AMZ United LLC, 5900 Balcones Drive #8462, Austin, TX 78731.